Warranty and authenticity
Authenticity
Every watch we sell is guaranteed authentic. If something isn’t right, whether the movement, dial, case, history or overall integrity, it simply doesn’t make it onto the site.
Warranty
Christopher Ward offers a five‑year transferable movement warranty from date of original purchase, which passes automatically from the original owner to the next.
Many of the watches we sell are still covered by this manufacturer warranty, and where applicable, we make this clear in the listing and include any accompanying paperwork.
For those watches where the CW warranty has or is about to expire, we sell our watches with a six‑month Ward Hoard movement warranty. This covers unexpected mechanical issues that occur under normal use.
Our warranty does not cover:
accidental damage
water ingress (unless expressly pressure‑tested and stated)
misuse, shock or impact
magnetism
cosmetic wear
issues clearly described in the listing
problems arising from unauthorised repairs or modifications
If a valid Christopher Ward manufacturer warranty remains, we’ll make this clear and include the documents.
Extended warranties are also available up to two years from date of purchase.
Condition and transparency
We sell (mainly) pre‑owned watches and honest signs of wear are normal. We photograph everything clearly and describe condition exactly as we see it — highlights and flaws alike — so you know precisely what you're buying.
Water Resistance
Pre‑owned watches are not guaranteed water‑resistant unless stated as newly pressure‑tested. If you plan to swim or dive with a watch, we strongly recommend a fresh pressure test.
Accuracy & Performance
Mechanical accuracy varies depending on age, movement type and service history. If a watch behaves outside reasonable tolerance during your warranty period, we’ll work with you to resolve it. In practice,
How to Make a Warranty Claim
If you experience an issue:
Email greg@wardhoard.com with your order number and WH number
Describe the problem and include photos or video if helpful
We’ll guide you through next steps — which may include returning the watch for inspection
After inspection, we will:
repair the watch;
offer a suitable replacement; and/or
issue a refund where appropriate.
We're always here to help
If you’re unsure about anything — authenticity, servicing, water resistance, accuracy or care — just drop us a line.
