Buy-back scheme
What it is
Part of the fun of collecting watches is experimenting — trying something different, trading up, trading down, or moving on a watch that just isn’t getting much wrist time. Our buy‑back scheme is designed to make that easy and enjoyable.
To keep things straightforward (and avoid the nightmare of duties both ways), this scheme is UK‑only.
Perfect for trying new styles or sizes
Great if a watch isn’t getting much wrist time
A smooth, safe way to trade up to something you’ve had your eye on
Lets you experiment without feeling stuck
Fast, friendly and collector‑led
How it works
If you’ve bought a watch from Ward Hoard, we’ll buy it back or offer a part‑exchange based on the number of days since delivery. Here’s our simple guide (in each case, the offer is the stated percentage of the original selling price (excluding delivery):
0 to 15 days (covered under our returns policy)
16 to 30 days
Part‑exchange: 95%
Buy‑back: 90%
31 to 180 days
Part‑exchange: 85%
Buy‑back: 80%
181 days to up to a year
Part‑exchange: 80%
Buy‑back: 75%
Between 1 and 2 years
Part‑exchange: 75%
Buy‑back: 70%
Longer? Please ask.
Condition and wear
Normal wear and tear is expected - watches are meant to be worn.
However, if a watch returns with significant additional marks, damage or issues not present at sale, we may adjust the valuation accordingly.
If the watch was originally sold on a strap, we generally prefer head‑only when buying back or part‑exchanging, especially if the strap was brand new at the time of purchase.
Watches must be returned with all items supplied at original sale: box, papers, links, straps and accessories.
Ready to trade or sell?
Just drop us an email with the model (any notable change to the condition) and your original order number/WH number:
We’ll confirm your valuation and advise next steps.
